Notifications

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Symptoms


The specific requirements are for users to take surveys unauthenticated which are related to an incident.

Release


Kingston

Resolution


The requested behavior here is to both take a survey unauthenticated, and have it tied to an incident, the survey will need to be configured for and taken within service portal. There is a process that will need to be implemented in order for the requested behavior to be possible. The broad steps include creating a trigger condition, making a public survey, and setting up service portal to allow surveys. There is a very well documented Community blog about this process. Please see the link to this below:

Setting up public surveys in Service Portal
https://community.servicenow.com/community?id=community_blog&sys_id=720e2e2ddbd0dbc01dcaf3231f96193a&view_source=searchResult

 

 

Article Information

Last Updated:2019-03-08 12:38:25
Published:2019-03-08