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Users need to take surveys unauthenticated. - Support and Troubleshooting
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  • Users need to take surveys unauthenticated.
KB0743161

Users need to take surveys unauthenticated.


964 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


The specific requirements are for users to take surveys unauthenticated which are related to an incident.

Release


Kingston

Resolution


The requested behavior here is to both take a survey unauthenticated, and have it tied to an incident, the survey will need to be configured for and taken within service portal. There is a process that will need to be implemented in order for the requested behavior to be possible. The broad steps include creating a trigger condition, making a public survey, and setting up service portal to allow surveys. There is a very well documented Community blog about this process. Please see the link to this below:

Setting up public surveys in Service Portal
https://community.servicenow.com/community?id=community_blog&sys_id=720e2e2ddbd0dbc01dcaf3231f96193a&view_source=searchResult

 

 


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