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Description

Workflows does not trigger intermittently on the records such as REQ, RITM, CHG etc after the Upgrade.

Steps to Reproduce

Log in to each node with the maint role and run the following script using Scripts - Background

 

 gs.print(Packages.com.glide.sys.PluginRegistry.getActivePlugin("com.glideapp.workflow").isStarted())

 

If this script returns 'false', the node is affected.

Workaround

Restart the node.


Related Problem: PRB1329089

Seen In

London
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

London Patch 9
Madrid Patch 4
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-19 14:17:57
Published:2019-07-01