Build information:

Issue Description:
On incident form, when user change incident_state from unclosed state to closed and back to unclosed will trigger the journal field checkbox from uncheck to checked.

Steps to Reproduce


On OOB instance:

  1. Navigate to incident.list and click any unclosed incident record.
    • For example state = New
  2. Click context menu Configure > Form Layout and make sure Additional comments (Customer visible) checkbox is unchecked
  3. Add incident state to the layout and save the layout
  4. Change incident_state from New to Closed, then back to New or In Progress

    Additional comments (Customer visible) changed to checked

See the screen recording for more information. 


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Related Problem: PRB1298929

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Article Information

Last Updated:2019-07-03 09:52:40