Notifications

26 views

Description

Build information:
glide-kingston-10-17-2017__patch7-06-12-2018

Issue Description:
On incident form, when user change incident_state from unclosed state to closed and back to unclosed will trigger the journal field checkbox from uncheck to checked.

Steps to Reproduce

 

On OOB instance:

  1. Navigate to incident.list and click any unclosed incident record.
    • For example state = New
  2. Click context menu Configure > Form Layout and make sure Additional comments (Customer visible) checkbox is unchecked
  3. Add incident state to the layout and save the layout
  4. Change incident_state from New to Closed, then back to New or In Progress

    Additional comments (Customer visible) changed to checked

See the screen recording for more information. 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1298929

Seen In

There is no data to report.

Fixed In

Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-03 09:52:40
Published:2019-03-22
screenrecord.mov