Notifications

19 views

Symptoms


Typehead Search in Service Portal from a Service Catalog page results in "No Results"

Release


All Supported

Environment


Service Portal

Cause


The current Service Portal does not contain a Service Catalog Search Source. The Typeahead Search instance option contains the Service Catalog Search Source as a default.

Resolution


Open instance options for typeahead widget on the page you are searching from and remove the value from "Contextual Search Result"

Additional Information


https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/typeahead-search-widget.html

Article Information

Last Updated:2019-03-06 11:22:20
Published:2019-03-06