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Symptoms


The images associated to Catalog Items are not displayed in Service Portal. Images are displayed correctly in the Platform UI.

 

Release


Any current supported release. 

 

Environment


Domain Separation and Service Portal.

 

Cause


Images were not saved in the Global domain. Since Service Portal does not support Domain Separation, this is an expected behavior.

 

Resolution


In order to fix the issue,  images need to be saved in the Global domain. 

 

 

Article Information

Last Updated:2019-05-21 11:54:52
Published:2019-03-20