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Knowledge Marnagement - Service Portal, latest version URL - Support and Troubleshooting
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  • Knowledge Marnagement - Service Portal, latest version URL
KB0728499

Knowledge Marnagement - Service Portal, latest version URL


531 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Description


Once you have installed the plugin "Knowledge Management - Service Portal" you'll be able to make use of the same operations that are available with the Knowledge Management V3 plugin. The same is valid for versioning and refering to articles by its' number.

Procedure


When using the widget "Knowledge Article Content" to load an article, the following URL structures may be used: 


/kb?id=kb_article_view&sysparm_article=<KB_ARTICLE_NUMBER> 
This will show the latest published version of the knowledge article 

/kb?id=kb_article_view&sys_kb_id=<KB_ARTICLE_SYS_ID> 
This will show the article version according to it's sys_id, however, in case it's not the most recent version, it displays a note like: 
"An updated version of this article is available" 
and link to it 

 

 


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