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Symptoms


A single user sees "Failing Widget" errors like the following:

"Failing widget: 'SC Shopping Cart Deprecated' (f3336978dbaca2007f3bf5131f9619ec) called from: 'Header Menu' (5ef595c1cb12020000f8d856634c9c6e) called from: 'Stock Header' (bf5ec2f2cb10120000f8d856634c9c0c)"

"Failing widget: 'SC Save Bundle' (6c512f206711220023c82e08f585ef27) called from: 'modal' (b89096930b211200b0b02c6317673a2c) called from: 'SC Shopping Cart Deprecated' (f3336978dbaca2007f3bf5131f9619ec) called from: 'Header Menu' (5ef595c1cb12020000f8d856634c9c6e) called from: 'Stock Header' (bf5ec2f2cb10120000f8d856634c9c0c)"

Issue only occurs for one user, they are still able to submit requests, but will see these errors when they navigate to any page containing the Stock Header.

Release


All

Cause


There is a record in the "sc_cart" table that is causing the issue.

Resolution


  1. Navigate to "sc_cart" list
  2. Search for the carts where the User is the User facing the issue
  3. Export these records
  4. Delete these records

After removing the records, the system will auto-generate a new "DEFAULT" cart for this user and the errors will go away.

 

Article Information

Last Updated:2019-05-21 11:53:42
Published:2019-03-06