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Symptoms


When the record producer is opened in Service portal, there will be Javascript errors showing up. 

 

java.lang.nullpointerexception

script source code logged to console

Failing widget "sc catalog item"

Release


ALL

Cause


If the variables are mapped to wrong fields of the record table or the type of the variables and the type of the field doesn't match, the SC Catalog item widget will be failed as it cannot map the variables to the correct fields.

Resolution


In order to resolve the issue, the users have to change the map to the field to something that is compatible

 

Article Information

Last Updated:2019-05-21 11:53:37
Published:2019-03-05