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Description

Unable to Import UCF Content in GRC

Cause

The cause is 'GRC: Compliance UCF' [com.sn_comp_ucf] a plugin is not active.
The first steps would be to activate and configure this plugin
Once that's done, there are two paths: 
For customers whose GRC entitlement date is before December 1, 2016, a free UCF CCH account is included for the period of December 1, 2016, through November 30, 2018. See Create HI Request for GRC subscription validation free UCF-CCH account. 
https://docs.servicenow.com/bundle/london-governance-risk-compliance/page/product/grc-ucf-import/task/create-hi-request-grc-sub-request-ucf-account.html?cshalt=yes 
For customers on Helsinki (Patch 7 and above) or Istanbul, and whose GRC entitlement date is December 1, 2016, or after, you must contact UCF-Common Control Hub to arrange for a basic account subscription with API access. 

Article Information

Last Updated:2019-11-16 00:04:53
Published:2019-11-16