Description

How to remove orphaned identity provider record from the instance

Procedure

1. Export xml of working IDP record from the instance.
2. Open the xml file you just exported and populate the sys_id of the IDP record that needs to be deleted inside <sys_id></sys_id> tag
3. Inside <saml2_update1_properties> tag, replace "INSERT_OR_UPDATE" in the action to "DELETE".
4. Remove all other tags keeping only the sys_id tag.
5. xml file would look like below
    
   
   <?xml version="1.0" encoding="UTF-8"?>
   <unload unload_date="2018-10-09 20:58:23">

   <saml2_update1_properties action="DELETE">

    

   <sys_id>4ae2d23adbe8230018dff46c0c961903</sys_id>

    

   </saml2_update1_properties>
   </unload>
   
   
6. Go to the list view of identity providers table.
7. Right click on the column header and chose the import xml option.
8. Upload this XML file and click on "Upload".

Applicable Versions

All versions