Issue
Orphaned IDP records may appear after cloning an instance. This can affect SSO authentication, preventing access with the error '‘Username or password not valid’.
In order to remove a sys_id-identified orphaned IDP record:
- Export the working IDP record as XML.
- Open the XML file you just exported and populate the sys_id of the IDP record that needs to be deleted inside the <sys_id></sys_id> tag
- Inside the <saml2_update1_properties> tag, replace "INSERT_OR_UPDATE" with "DELETE".
- Remove all other tags keeping only the sys_id tag.
- The XML file should look like this:
<?xml version="1.0" encoding="UTF-8"?>
<unload unload_date="2022-01-09 20:58:23">
<saml2_update1_properties action="DELETE">
<sys_id>4ae2d23adbe8230018dff46c0c961903</sys_id>
</saml2_update1_properties>
</unload> - Go to the list view of the identity providers table.
- Right-click on the column header and choose Import XML.
- Upload this XML file and click on Upload.