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Description

Symptoms


When using the 'attach' icon to attach files, the green loading bars appear for a while, then they stop but nothing is attached.  When using the drag-and-drop method to attach, an alert is displayed stating "You do not have ability to attach file to this record"

 

The issue is intermittent. 

Release


All

Cause


This may be caused by a slow executing WRITE ACL custom script on the table where attachment is being attempted (not the sys_attachment table).

Resolution


Customers can re-write the custom ACL script to make it more efficient. 

 

Article Information

Last Updated:2019-08-02 20:50:37
Published:2019-03-04