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Symptoms


When a user with a user ID longer than 40 characters tries to export data from list view of any table and clicks on "Download", a blank page is presented and no file is downloaded. 

Release


Applicable to all releases.

Cause


The sys_created_by fields on all tables in ServiceNow has a max length of 40 characters. Due to this, the sys_created_by value on the sys_poll record has a truncated value of the user's userID causing an OOB Access control rule (ACL) check to fail when it checks if the sys_created_by value of the sys_poll record is same as the current user's userID.

ACL:

https://INSTANCE.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=c4561663c3012000596f3b251eba8f4f 

Resolution


Since the OOB ACL is failing and causing this issue, comment out the script in the ACL to resolve this issue.

 

Article Information

Last Updated:2019-03-11 22:52:31
Published:2019-03-12