Symptoms

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Help The Help Desk is not populating disk information

Release

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All

Cause

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• Help The Help Desk doesn't populate disk information. Only file system information is populated.
  More information: Help the Help Desk discovery on Windows

Resolution

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• The file system records are inserted in the cmdb_ci_file_system table. 
• If the file system view is not available on the CI:
  • In the Configuration Item, go to Configure > Related lists > Remove file system > Provided by
  • Add File system > Computer