Notifications

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Symptoms


task_sla do not look like they have a workflow context or workflow attached.

Release


All versions.

 Cause


com.snc.sla.workflow.run_for_breached is set to False by default.

Resolution


Enable this property if you would like the workflow to run for a Task SLA that is already breached when it is attached to the Task.

  • Type: true | false, set it to "True".

Additional Information


 

Configure Service Level Agreement (SLA) properties

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-level-management/task/t_ConfigureSLAProperties.html

Article Information

Last Updated:2019-05-21 11:53:36
Published:2019-03-05