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Task SLA Workflow missing - Support and Troubleshooting
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  • Task SLA Workflow missing
KB0727905

Task SLA Workflow missing


698 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


task_sla do not look like they have a workflow context or workflow attached.

Release


All versions.

 Cause


com.snc.sla.workflow.run_for_breached is set to False by default.

Resolution


Enable this property if you would like the workflow to run for a Task SLA that is already breached when it is attached to the Task.

  • Type: true | false, set it to "True".

Additional Information


 

Configure Service Level Agreement (SLA) properties

https://docs.servicenow.com/csh?topicname=t_ConfigureSLAProperties.html&version=latest


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