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Description

There are issues with tiny_url support for event management dashboard while opening the alerts. This was implemented basically because, in the past, some users using legacy versions of Internet Explorer were having problems opening longer links. Modern browsers such as Chrome, Firefox, Safari, and Microsoft Edge will not run into this issue, as the URL character limit for these browsers is 64k or above. 



Steps to Reproduce

  1. Enable the property glide.use_tiny_urls 
  2. Go to the Event Management Dashboard.
  3. Hover over various alerts until the URL shows that it is a tiny URL (sysparm_tiny).
    4. Click on the Alert.
    5. Nothing will happen and the alert will not open.

Workaround

      • There is no workaround for this since the dashboard is being replaced by Operator Workspace in Orlando.
      • Use the Agent Workspace instead to open the alerts.

Related Problem: PRB1321387

Seen In

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SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Risk Management PA Content - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Have I Been Pwned Integration - New York 2019 Q3
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - SIR - WHOIS Integration - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2
SR Hybrid Analysis Kingston r1 - v5.0.9

Associated Community Threads

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Article Information

Last Updated:2020-07-01 08:09:33
Published:2020-04-29