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Description

Variables can be added to list layout of any report when they are under the source table
[code]<a href='https://hi.service-now.com/kb_view.do?sys_kb_id=87bf713edb9027c4d3c92926ca961964'>KB0706864 - Create a list report with variable columns</a>[/code]

However, this action isn't possible when the variables are under an extended field/table

Steps to Reproduce

  1. Navigate to Reports > Create New
  2. Enter
    Source Type: table
    Table: sysapproval_approver
    click Next
  3. Select 'List' type report and click Next
  4. Click 'Choose Columns'
  5. Select Approval for [+] -> Requested Item [ catalog task ] [+] -> variables [+] -> select "New Email Account" > select "Preferred Email address" and click OK
  6. Click Run

    Actual behavior: List layout doesn't get updated
    Expected behavior: 'Preferred Email address' should be added to the list layout

Workaround

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Related Problem: PRB1328813

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Article Information

Last Updated:2020-01-20 12:18:52
Published:2020-01-20