Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Columns showing a blank or (empty) column label - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Columns showing a blank or (empty) column label
KB0727729

Columns showing a blank or (empty) column label


9381 Views Last updated : Oct 24, 2024 Customer Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

This article shows how to troubleshoot an issue with blank labels that involve a DB-related error.

It is possible for column labels to show up as empty if the user creating the column runs into a database violation error on creation.

An example of labels displaying as (empty) in the list

 

The Column label field is displayed and empty

This behavior, although not common, may occur after a new field has been created.

Resolution

Column labels may show up as empty due to the table hitting the 8K row size limit. To confirm this is the issue:

  1. Navigate to sys_schema_change.list and search for the column:

    The column is isolated via search
    (Note that State is Incomplete)

  2. Open the record and scroll to the bottom of the Exception Details
    The exception details field is displayed
    With the 8K row size limit the user or Admin will see the message: Syntax Error or Access Rule Violation detected by database (Row size too large (> 8126)

  3. Once the error message has been verified, the user or Admin should open an incident ticket with Support as additional steps will be needed to provide a solution to the error.

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.