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Description

Symptoms


Connect Chat - 'Not Available' message is not showing even after PRB933587 was fixed in Kingston

Release


Kingston, London

Environment


Content Management System (CMS)

Cause


Fix to PRB933587 was done to the way OOB chat links are configured using "cms_header_chat" UI Macro. This uses window.open() as a customEvent to fire, and when clicking that link, it generates a new window to open. This is done to the .js file in the backend that previously did not work. Customizing this UI Macro to not use window.open() still causes the issue in customers instances.

UI Macro: cms_header_chat

/sys_ui_macro.do?sys_id=a25137fa0a0a0b4a2b22100b635adc24

Resolution


Reverting this "cms_header_chat" UI Macro to OOB resolves the issue.

 

Article Information

Last Updated:2019-08-02 20:51:08
Published:2019-02-26