Issue
To setup more than one list of Close Codes/Resolution Code for Incidents and how choice list can be changed depending on the Category field in the incident, follow the steps in the Resolution.
Release
All Versions
Resolution
- Navigate to any incident. Right click on the Close Codes/Resolution Code Field. Select Configure dictionary.
- Click on the 'Advanced View' related link in the form
- You will notice the 'Dependent Field' Tab. Check the 'Use dependent field'
- Select Category as the value for 'Dependent on field'
- Navigate to the choices tab in the sys dictionary of 'Close Codes/Resolution Code'
- You can see the existing choices. For the existing and the new choices which you are going to create for Close Codes, add the category value to the 'dependent value' field on the choices.
