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Virtual Agent calendar widget does not set the user selected date in Internet Explorer 11 - Known Error
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  • Virtual Agent calendar widget does not set the user selected date in Internet Explorer 11
KB0727085

Virtual Agent calendar widget does not set the user selected date in Internet Explorer 11


253 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

In Internet Explorer 11, when selecting start and end dates in a virtual agent conversation, the widget would randomly set different dates from those the user selects.

 

Steps to Reproduce

 

1. Activate the following plugins:

  • com.glide.cs.chatbot
  • com.sn_hr_virtual_agent
  • com.snc.hr.core
  • com.snc.hr.service_portal

2. Add the "Virtual Agent Service Portal Widget" to the hrsp_index page.

3. Activate and publish the "Request for Leave" topic.

4. Login the instance using IE11.

5. Go to HR portal homepage, i.e /hrsp.

6. Open the virtual agent and choose "Request for Leave" as topic.

7. Choose any valid start and end dates, i.e. 14 Jan 2019 - 18 Jan 2019, and observe the actual dates set after closing the calendar widget.

Workaround

This issue is fixed in London Patch 7 and Madrid. There is no workaround applicable in IE11.


Related Problem: PRB1322700

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