Notifications

54 views

Description

When an URL contains special characters like "<" and ">" (usually occurs if some date or date/time fields are used in the filter to build a list of record) and the "Open record" button from the form popup is used it redirects to "not_allowed.do" page which displays the message:
Security constraints prevent access to requested page

Steps to Reproduce

1) Create a report with the following:
- Table: incident
- Type: list
- Filter: Created | after | 2017-01-01 11:00:00 (make sure to input some time in the value as well like 11:00:00)


2) Save the report

3) Go to any homepages and add in the report created above

4) On this report widget added to a homepage click on the preview "i" icon on any records that are listed.

5) A popup preview form is displayed. Click on the "Open Record" button.

6) See that the link is redirecting to "not_allowed.do" and that page is displaying the message:
Security constraints prevent access to requested page

Workaround

This behavior only affects the "Open Record" button on the form popup preview.

So instead click on the direct link of the record or open the record link in a new tab.


Related Problem: PRB1327165

Seen In

There is no data to report.

Intended Fix Version

New York

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-02 05:58:23
Published:2019-06-21