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Symptoms


Activity Formatter not showing updates to fields that are configured on the form

Release


ALL

Cause


Fields where excluded from Audit (no_audit=true)

Resolution


Remove no_audit=true attribute from the dictionary of the affected field and make sure these field updates are captured on the audit information.

Please Note: Table needs to be audited as well

Additional Information


Enable Table Auditing 
https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/security/task/t_EnableAuditingForATable.html 

Disabling auditing for a field: 
https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/security/task/t_ExcludeAFieldFromBeingAudited.html 

Create an activity formatter 
https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/form-administration/concept/c_ActivityFormatter.html 

Article Information

Last Updated:2019-02-19 07:39:10
Published:2019-02-19