Discovery Patterns: Identification CI Errors

Identification CI Errors:

Identity Rule for table [cmdb_ci_server] missing Lookup Rule for class [cmdb_serial_number],Identity Rule for table [cmdb_ci_server] missing Related Rule for class [discovery_net_arp_table],Abandoned due to too many errors

Symptoms

• When Quick Discovery runs using a Pattern (e.g. Windows OS - Server).
• Discovery Status completes but the Devices tab shows Completed Activity: "Classified" and Current Activity "Identifying"
• In the Discovery Log, Error "Failed Exploring CI Pattern, Pattern name: Windows OS -Servers. Please Check Pattern Log Press Here".

Pattern Logs:

Identity Rule for table [cmdb_ci_server] missing Lookup Rule for class [cmdb_serial_number],Identity Rule for table [cmdb_ci_server] missing Related Rule for class [discovery_net_arp_table],Abandoned due to too many errors

Solution:

• Check on the CMDB Identifiers, "Discovery Definition > CI Identification > Identifiers".
• Check on the Identifiers that Applies to <table_name>. Based on the error above, table is "cmdb_ci_server".
• See if there are any custom Identifier created that Applies to the table affected.
• If there is, de-activate the custom Identifier and run Quick Discovery again for the IP/device.

On this case, the "serial_number" criteria is already part of the "Out-Of-The-Box" Identifier "Hardware Rule"