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Description

Symptoms


Unable to query Microsoft Windows Active Directory when running "Query AD" workflow activity. The exact is shown below:

Fault Description:

com.snc.automation_common.integration.exceptions.NoSuitable 

Unable to find any validated MID Server based on status (degraded), and application: Orchestration, and IP Range

Cause


MID Server does not have an IP Range and does not have PowerShell capability set.

Resolution


1. Go to https://YOUR_INSTANCE.service-now.com/ecc_agent_list.do

2. Find the MID Server that your workflow activity is using and open the record.

3. Find the related list named "IP Ranges"

 

4. Click "Edit" and double click "ALL" or an IP range on the left that meets the criteria of your workflow.

This will move "ALL" or your range from the left to the right of the slush bucket. Click "Save".

 

5. Run the workflow again successfully.

Article Information

Last Updated:2019-08-02 20:52:00
Published:2019-02-18