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Symptoms


Approvals is being set to No Longer Required for a record

 

 

 

 

Cause


The 'mark closed' business rule is marking the record to inactive (active=false)

It is calling 'runMarkClosed' from the 'TaskStateUtil' script include.

The script include is checking below inactive states

SYSTEM_INACTIVE_STATES : [3, 4, 7], // task default inactive/close states

When the record is inactive, the approvals are set to 'No Longer Required'

Resolution


Set the state to other values not in SYSTEM_INACTIVE_STATES.

 

Article Information

Last Updated:2019-02-13 17:26:31
Published:2019-02-14