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Description

In Service Portal the option to add an attachment is not available when editing an item in the cart.

 

Steps to Reproduce

 

1. Navigate to the Service Portal
2. Add an item to the cart
3. From the portal view, choose Cart > View Cart
4. Select the Edit icon next to the item

Notice there is no attachment option. The attachment option is available only when using the Service Catalog.



Workaround

This issue is fixed in the Cart v2 widget since Kingston:
https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-management/task/enable-new-widgets-portal.html 
https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/build/service-portal/concept/sc-shopping-cart.html

There is no workaround applicable on earlier releases. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.
To schedule an upgrade, please visit: https://hi.service-now.com/upgrade_dashboard.do?sysparm_cancelable=true and select the release which contains the fix.
 
Please refer to the below KB article for steps to upgrade if required: https://hi.service-now.com/kb_view.do?sysparm_article=KB0541128


Related Problem: PRB831985

Seen In

There is no data to report.

Fixed In

Kingston

Associated Community Threads

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Article Information

Last Updated:2019-06-27 07:22:30
Published:2019-02-19