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Symptoms


After receiving the Purchase orders, the assests are created with a substate of "Pending Install". The configuration item of the Assest is also in "Pending Install" status.

Release


London Patch 4

Cause


This is expected behavior and is caused due to the business rule "Assign from Stock"

Resolution


Asset received from PO is created with the substate of "Pending Install" as the related CI is created with the Status of "Pending Install"

This is caused due to the OOB business rule "Assign from Stock"

When a PO is received, the configuration item is created and is added to the Requested Item's 'configuration Item' field. 

This triggers the business rule, "Assign from Stock" and it sets the CI's status to "Pending Install".

Due to this reason, the Assest's substate is set to "Pending Install" as it is in sync with the CI's status.

 

Article Information

Last Updated:2019-05-21 11:53:12
Published:2019-02-12