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Description

Symptoms


When users have different locations given in their respective profiles they are clustered together at the same location on the Dispatcher's map.

Release


Madrid

Cause


-> Agent (Users) locations get picked up from their latest locations in the geolocation history table (geo_history) when "Geolocation Tracked" field was checked true in their sys_user records. 

Resolution


-> Make sure geo_history table entries for the affected users have no address, no latitude, and no longitude (blanked out these fields) then the users would no longer be clustered and appear to be showing up on the Dispatch Map based on their user profile locations.

Note: This solution works for the use-case when we are interested to use the location of users based on their sys_user record.

Additional Information


Geolocation History

Location Tracking

Article Information

Last Updated:2019-08-02 20:52:44
Published:2019-02-21