Symptoms

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After a clone is performed, it was discovered that latest version of a store app is not available on the target instance.  The "Update" button is disabled when it should be available.

Release

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All releases can be affected.

Cause

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This is due to the target instance not being populated as an entitlement in the https://store.servicenow.com site.

Resolution

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The resolution would be for your ServiceNow admin go to the URL below:

https://store.servicenow.com/sn_appstore_store.do#!/store/myapps 

Then click on manage entitlement and then select the target instance that was cloned.