Issue
Symptoms
Virtual agent designer fails to load with the following error in the console.
GET https://instance.service-now.com/scripts/convo-builder/thirdparty/intl/locales/NUL.jsx?v=07-14-2018_1223&lang=NUL 404 (Not Found)
12:36:11.950 $conversation-builder.do:18 GET https://instance.service-now.com/scripts/convo-builder/thirdparty/intl/locales/NUL.jsx?v=07-14-2018_1223&lang=NUL 404 (Not Found)
Release
London
Cause
User's profile language is set to NUL which doesn't exist.
Resolution
1) Open user record for the user in question
2) Change the language from NUL to a specific language.