Symptoms

Copy permalink is partially visible on the KB article when accessed via CMS portal.

Release

Jakarta and Kingston

Cause

The issue is caused by the OOB knowledgeiframeFix UI script which is not considering the "Attachments" and "incidents" height on the knowledge article.

Resolution

Open the knowledgeIframeFix Ui script and add the following after Line 36. This enables the UI script to include the attachments and incidents height when calculating the total height of the frame.

'.snc-article-attachments',
'.snc-article-incidents'

Notifications

Symptoms

Release

Cause

Resolution

Article Information