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CMS : The link "Copy permalink" in KB article not visible - Support and Troubleshooting
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  • CMS : The link "Copy permalink" in KB article not visible
KB0725852

CMS : The link "Copy permalink" in KB article not visible


457 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Copy permalink is partially visible on the KB article when accessed via CMS portal.

Release


Jakarta and Kingston

Cause


The issue is caused by the OOB knowledgeiframeFix UI script which is not considering the "Attachments" and "incidents" height on the knowledge article.

Resolution


Open the knowledgeIframeFix Ui script and add the following after Line 36. This enables the UI script to include the attachments and incidents height when calculating the total height of the frame.

'.snc-article-attachments',
'.snc-article-incidents'

 


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