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Description

Symptoms


Copy permalink is partially visible on the KB article when accessed via CMS portal.

Release


Jakarta and Kingston

Cause


The issue is caused by the OOB knowledgeiframeFix UI script which is not considering the "Attachments" and "incidents" height on the knowledge article.

Resolution


Open the knowledgeIframeFix Ui script and add the following after Line 36. This enables the UI script to include the attachments and incidents height when calculating the total height of the frame.

'.snc-article-attachments',
'.snc-article-incidents'

 

Article Information

Last Updated:2019-08-02 20:52:52
Published:2019-02-09