Symptoms

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Within a VTB board, when an ITIL user clicks on "Add Member", no user is listed in the dropdown list.

Release

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London

 

Cause

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The reference list data being displayed is queried against sys_user table with filter on active column.

In affected instances, ITIL users do not have read access to sys_user.active field.

Resolution

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Create a field level READ ACL on sys_user.active and add "itil" to "Requires role" section