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Users can't add members to visual task boards - Support and Troubleshooting
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  • Users can't add members to visual task boards
KB0725843

Users can't add members to visual task boards


943 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Within a VTB board, when an ITIL user clicks on "Add Member", no user is listed in the dropdown list.

Release


London

 

Cause


The reference list data being displayed is queried against sys_user table with filter on active column.

In affected instances, ITIL users do not have read access to sys_user.active field.

Resolution


Create a field level READ ACL on sys_user.active and add "itil" to "Requires role" section

 


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