Symptoms
Within a VTB board, when an ITIL user clicks on "Add Member", no user is listed in the dropdown list.
Release
London
Cause
The reference list data being displayed is queried against sys_user table with filter on active column.
In affected instances, ITIL users do not have read access to sys_user.active field.
Resolution
Create a field level READ ACL on sys_user.active and add "itil" to "Requires role" section