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After installing explicit roles many pages and widgets in the service portal are inaccessible to external users. - Support and Troubleshooting
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  • After installing explicit roles many pages and widgets in the service portal are inaccessible to external users.
KB0725838

After installing explicit roles many pages and widgets in the service portal are inaccessible to external users.


434 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

After installing explicit roles many pages and widgets in the service portal are inaccessible to external users.

Release

Kingston

Cause

These pages and widgets had the snc_interal role added to them but not the snc_external role which prevents access to the external users.

Resolution

Add the snc_external role to the affected pages and widgets to permit access for external users.


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