It was reported not expected behavior for Emails to be sent out from non production instances.
Some administrators expect their development or test instance to behave like a sandbox.
When enabling the email properties on your non-production instance
- Emails are sent out to the recipients
- Emails are received into the instance
All ServiceNow instances get provisioned with an Email account, not only production instances.
After an instance is cloned or provision, the email sending/receiving are disabled to prevent emails from accidentally being sent out to real recipients.
It is important to notes that once the email sending/receiving are enabled, emails will be sent out.
Before enabling the email sending/receiving, ensure to correctly set "Send all email to this test email address (non-production testing)" to an email for testing purposes. Otherwise, real recipients will receive emails.
"Send all email to this test email address (non-production testing)" specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes. This means all emails are sent to these emails instead of the real recipients.
|Warning: Before enabling the email properties, ensure to correctly set "Send all email to this test email address (non-production testing)" to an email for testing purposes.|