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Risk value is not gettng updated in the Change record after submitting the Risk Assessment - Support and Troubleshooting
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  • Risk value is not gettng updated in the Change record after submitting the Risk Assessment
KB0725797

Risk value is not gettng updated in the Change record after submitting the Risk Assessment


819 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Once the risk assessment is submitted, the risk is not populated and we don't see the risk value in the infoMessages on top of the change request record 

Release


All Versions.

Cause


There were no Assessment Thresholds defined for the Change Risk Assessment Metric type.

Resolution


The issue is caused as there were no Assessment Thresholds defined for the Change Risk Assessment Metric type.

The Risk score will be populated only if we have Assessment Thresholds defined in the metric type.



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