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Description

Symptoms


Order Status page has different url after catalog request submission

Release


Kingston Patch 7

Cause


Before insert business rule with a 'setRedirect' on 'sc_req_item' table.

Resolution


When a Request is submitted for a Catalog Item and has a two step checkout enabled:

The final Order Status screen has a URL redirected to /com.glideapp.servicecatalog_checkout_view_v2 UI page.

But if there is a before Insert business rule on the "sc_req_item" with the 'setRedirect' defined with a different URL, then it may navigate to a different page than expected.

It may be specific to a catalog item or category which can be defined on the Business rule condition.

Disable the business rule or remove the 'setRedirect' from the script section and that should default to the expected Order Status screen.

Article Information

Last Updated:2019-08-02 20:53:11
Published:2019-02-26