Notifications

27 views

Description

After upgrading from Jakarta to London, user are unable to transform existing standard change templates

Steps to reproduce

  1. Go to Standard Change Templates.
  2. Open any active template
  3. Click 'Modify Template'
  4. Type a Template Description (mandatory)
  5. Save the record
  6. See a white screen

 

 

Release or Environment

London Patch 4

Cause

The "Modify a Standard Change Template" record producer is not active: See /nav_to.do?uri=sc_cat_item_producer.do?sys_id=32b19f3b9fb002002920bde8132e7024

Since "Modify a Standard Change Template" is not active, users can not modify the standard change template.

Resolution

Set the 'Modify a Standard Change Template' Record Producer to Active=true

Article Information

Last Updated:2019-08-23 06:58:09
Published:2019-08-23