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Question


Why do some records have the field "Approving" vs some have "Approval For" on sysapproval_approver table?

Answer


  1. For requested items, when an approver is added manually using the Edit button in the Approvers related list, the Approving field (document_id) remains empty, only the Approval for field (sysapproval) field is populated with the RITM number.
    2. When an approver is added automatically using a workflow, the Approving field (document_id) is populated with the reference of the requested item.
    3. This is expected behavior and by design.

Additional Information


  •  Approving field (document_id) is populated for any table in the instance while Approval for field (sysapproval) is populated for tables extending the task table only.

 

Article Information

Last Updated:2019-02-04 19:45:42
Published:2019-02-05