Requested Item is not receiving the attachments from the Catalog Item view.
Jakarta Patch 10
current.update(); in a before Insert business rule.
> When a Request is submitted for a Catalog Item, the CatalogTransactionCheckout will carry the process and create a new REQ (request).
> In this process, it creates a 'sys_attachment' entry is created with table name: 'sc_cart_item' and table sys_id: sys_id of the Cart Item.
> When the user click on "OrderNow" or "Submit", the same 'sys_attachment' entry is updated with the table name: 'sc_req_item' and table sys_id: sys_id of the Requested Item(RITM).
Reason: The 'sc_cart_item' is converted to a 'sc_req_item' Requested Item(RITM) after submission.
But if there is a current.update(); on the Requested Item table, the sys_id of the RITM is inserted through the business rule and not the CatalogTransactionCheckout.
Remove the current.update(); or disable the Business rule to fix the issue.