Symptoms

---

Steps to reproduce:

• Service Catalog > Maintain Cart Layouts
• Expand - Target Type: Browser Widget
• Click on "Item Ordering Widget (Order Guide)"

Notice that only "Components" section/tab is displaying. Now change the Target field to "Shopping Cart Widget", more sections will be available. 

Release

---

All releases

Cause

---

This is the designed behavior behavior in the platform.

There is a Client Script which is hiding all SECTIONS with empty fields: 
"hideEmptyScLayoutSections" 
https://<instance-name>.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=ca718da2d7203100f2d224837e61038b 

These sections are empty when Target is "Item ordering widget (Order Guide)" because below UI Policy is hiding the FIELDS in them: 
"Show Relevant Fields for 'Item Ordering Widget (Order Guide)'" 
https://<instance-name>.service-now.com/nav_to.do?uri=sys_ui_policy.do?sys_id=b7d4d68537403100fcfbe81d6e41f18c 

In a nutshell, the UI Policy is hiding the FIELDS from these sections and the Client Script is hiding the SECTIONS with empty fields. 

Resolution

---

Customers can override this behavior by de-activating or modifying this client script and UI policy, however this will not be supported because it is can cause unexpected issues.