Notifications

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Symptoms


The issue is that on Service Portal when a user accesses a knowledge article on "kb_article" page of Service Portal, there are following errors on the browser:

org.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (sp_widget.c6545050ff223100ba13ffffffffffe8.script; line 51) 
Script source code logged to console 
Failing widget: 'KB Article Page' (c6545050ff223100ba13ffffffffffe8) 

Release


All releases

Cause


This error is caused by this line of code in the widget:

rec = rec.parent_id.getRefRecord();

This indicates that there is a bad reference in the parent ID. This is usually seen when there is a bad or empty value in "kb_category" field of the knowledge article in the Knowledge table [kb_knowledge].

Resolution


To resolve the issue, make sure that the article has a valid value "kb_category" in the kb_category field. 

 

Article Information

Last Updated:2019-02-04 09:51:42
Published:2019-02-04