The variable price format shown for CheckBox and Multiple Choice variables are not the same. If a catalog item contains a Select Box variable with recurring prices, the selection change does not reflect the correct price in Service Portal.

Steps to Reproduce


1. Create a catalog item with the following specifications:
Catalog Item[Name: Sample Item; Price : $300; Recurrence price: $20 Monthly]
Variable1:[name : checkbox1; type: checkbox; price : $100; Recurrence Price:$10 Monthly]
Variable2:[name : checkbox2; type: checkbox; price : $40; Recurrence Price:$4 Monthly]
Variable3:[name: multipleChoice;type: Multiple Choice; Choices[(name:Choice1,price:$25,Recurrence price:$2),(name:Choice2,price:$140,Recurrence price:$5)]]

2. Go to the Service Portal and try the item created in step 1.

Observe the Checkboxes and Multiple Choice variables show different formats as shown below:

Checkbox1[will add $100 | $10 Monthly]
Checkbox2[will add $40 | $4Monthly]

Choice1[$25][$2 Monthly]
Choice2[$140][$5 Monthly]


1. Create a new Catalog Item where recurring price frequency is set to "Monthly".
2. Create a variable with type = "Select Box".
3. Add three options with recurring prices (10$, 20$, 30$).
4. Open the same catalog item in Service Portal.
5. Set the price value in the dropdown to 20$.
Observe the shown price is 30$ instead.


This issue is fixed. There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

Related Problem: PRB1076833

Seen In

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Fixed In


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Article Information

Last Updated:2019-02-01 14:04:05