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Symptoms


All State choices are not displaying when a new Change is created.

Cause


Expected behavior. Out-of-box client scripts 'Show valid states values'

Resolution


The client scripts causing this behavior can be found at the following link:

<Instance Name>.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=4db9cb50cb300200d71cb9c0c24c9c1c

<Instance Name>.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=5f953caf0b2013003177818393673a64

This functionality is currently behaving as expected in an out of box instance. 

These clients scripts are found both in an out-of-box Kingston and London instance. Since these did not exist before/during the upgrade and there were not any records referencing these client scripts in Customer Updates (sys_update_xml) table the upgrade added them.  

Additional Information


Installed with Change Management - State Model 
https://docs.servicenow.com/bundle/london-it-service-management/page/product/change-management/reference/r_InstalledWithStateModel.html 

Article Information

Last Updated:2019-05-21 11:51:27
Published:2019-02-01