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 Kingston Patch 13 : Known Errors

This article presents notable known errors in  Kingston Patch 13, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Kingston Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0727782PRB1242353PersistenceChanging the class for CIs from UI leads to the transaction cancellation and the deletion of few records
KB0584932PRB617735PersistenceTask Table flattening or Task Table extensions can exceed the row size limit of 8126, causing Task hierarchy errors and task table functionality degradation

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0623810PRB1073350Import / ExportSlow business rule 'Set synchronous import set' due to non-indexed sort in setImportSetRow function to retrieve next row number
KB0623489PRB1079599Project ManagementMSP 2016 not supported in import
KB0696123PRB1091270Forms and FieldsReference qualifier on all fields is ignored when List V3 is enabled
KB0635660PRB1095142OrchestrationWhen custom workflow activity is published more than once and then transferred via update set, the activity will not show up in the workflow editor because the publish field is set to "false."
KB0635412PRB1107867UI ComponentsDomain picker breaks upon upgrade if the instance does not contain the UI16 plugin (UI15 only)
KB0727122PRB1113671DiscoveryDiscovery - Sensors business rule will run for non-Discovery ecc_queue inputs
KB0681747PRB1151957WorkflowIn early Jakarta, the approval coordinator has a new activity result, 'skipped', which is not included in the default activity conditions. This causes the workflow to not move to the next activity.
KB0657433PRB1166875ChatUsing Legacy Chat in Jakarta, the support agent is unable to respond to end user.
KB0712541PRB1185802Customer Service ManagementCSM: Customer Contact unable to create cases for CSM portal
KB0656924PRB1191307System ApplicationsCustomers are able to create multiple "Global" sys_scope records which causes issues on the instance
KB0717336PRB1203858Condition BuilderSyntax Error or Access Rule Violation detected by database when building a Related Condition from a TPC extended table using a reference field defined on the parent table
KB0676879PRB1235210Activity StreamSingle line long text in description field gets right side cut-off when viewed in Activity stream. Browser re-size will make it visible again.
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if they are created in the wrong order
KB0657390PRB1238364Activity StreamThe User Preference [sys_user_preference] ".stream_input" (ex: glide.ui.incident.stream_input) can cause field visibility issues for comments and work notes depending on the form layout
KB0687751PRB1240675EmailEmail diagnostics reports false negatives when the number of email accounts exceeds the number of available progress workers
KB0696046PRB1241743ChatTask <--> Conversation relationships can get crossed when switching conversations during execution of a Connect Action
KB0657641PRB1244501Import / ExportSynch transform uses fast lock that can cause SOAP threads to get hung up (PRB1200935), exhausting all integration semaphores
KB0676112PRB1245551EmailDelegates are included as recipients even when the original recipient failed by personal notification subscription filters
KB0692706PRB1246912Service Catalog: Service Portal WidgetsCannot save the sc_req_item form because of an error in sp-variable-editor
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0678843PRB1253606Incident ManagementData policies for incident state "On Hold" fire when trying to use the "Canceled" state
KB0680630PRB1258609HTML EditorText format in Knowledge Articles not proper after upgrade to Kingston when copying from a document in Google Drive
KB0713191PRB1258912PersistenceATF rollback only rolls back the most recent change to a field
KB0683369PRB1261431Condition BuilderThe button "Run" at the bottom of list/table queries is missing
KB0686716PRB1268370Platform SecurityDownloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context
KB0690231PRB1277603ReportingPage freeze when trying to expand and collapse list of fields to dotwalk for available/selected fields on large table like cmdb_ci
KB0715385PRB1279978Incident ManagementClient Script (BP) "Hide Choice - Close" activates to true on converted, upgraded instances
KB0713577PRB1280418Customer Service ManagementMajor Incident Management: As an ITIL user unable to edit personal filters from Add Child Incidents form workbench
KB0690203PRB1291458Performance AnalyticsPA Job Collection fails with "Sparse storage format has one field, sys_id" when collecting Text Analytics for several Fields to Analyze
KB0690836PRB1292056Forms and FieldsUI policy that sets display to false for a field on OOB forms (ex: Incident, Change) in Printer Friendly Version (URL contains sysparm_media=print) doesn't work
KB0715456PRB1292084Import / ExportImportSetTransformer spins for a long time for mutex to be freed when coalescing on a null value
KB0712497PRB1298794Service PortalEmbedding multiple 'report' widgets does not work when using the sp-widget directive and $sp.getWidget
KB0717328PRB1308349ListsloadRow failure java.lang.NullPointerException when a "table name" field type is added to a form
KB0714778PRB1308602Google MapsLocation Map error - This page can't load Google Maps correctly
KB0743117PRB1310069Activity StreamPosting comments or work notes to incidents moves them to the default domain
KB0719874PRB1312390DiscoveryCustomers can accidentally click on "Migrate Windows to Pattern"
KB0722467PRB1312770Activity StreamJournal field selector is missing from the Activity Stream flyout when the user passes contextual ACLs
KB0719191PRB1317569Service PortalApproval Info widget can unexpectedly update the record after an unrelated update
KB0728363PRB1317714Software Asset Management ProfessionalSoftware Entitlement - "The end date must be greater than the start date" error when License duration is set to "Subscription" and date format is set to dd-MM-yy
KB0720860PRB1320230MID ServerDiscovery Schedules end up 'Cancelled' because all MID Server threads are blocked by Shazzam and DNS probes, due to HTTPS Port Probes getting stuck
KB0721325PRB1320719PersistenceUpdate sets containing new columns in the CMDB hierarchy can sometimes result in the storage alias corruption
KB0727121PRB1323923Data CertificationRecursive call of OOB Business Rules "Update next run time" and "Update next run time during execution" reported in the logs and impacting performance.
KB0724535PRB1324014Forms and FieldsSetting user preference 'enter_submits_form' to True and searching from a list on the form (or entering values in a string field)and hitting the enter key, causes system to execute the first UI Action on the form
KB0728368PRB1326884Software Asset Management ProfessionalSoftware Model on the allocation is sometimes incorrect
KB0743739PRB1330991Service PortalService Portal - Unable to upload multiple large files with nowAttachmentHandler factory
KB0744476PRB1332197MID ServerMID Servers will continue to have threads blocked running discovery probes a long time after the Schedule has been Cancelled
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0546836PRB620592UI ComponentsAdding more then six OR conditions in a shortcut and dragging it to the bookmark bar does not work in Internet Explorer
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0552959PRB645057PersistenceA field of type List, transferred from a source instance via an Update Set, may not be pointing to the expected mediumtext database field on the target instance, disallowing multiple items.
KB0688920PRB648343PersistenceAdding a new column from "Form Layout" does not check whether the field exists in a table that extends from the current table
KB0610309PRB668079UI ComponentsSLAs on Requested Item table fail when using a variable set
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0610409PRB671427UI ComponentsNot all the fields are available for template_editor when creating a new sys_template for the incident table
KB0598896PRB689186List v3With List v3, the sys_user table list fails to load if the name field starts with a dot followed by a space
KB0692578PRB709946Forms and FieldsAnnotations that denote sections of a form should use header tags
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0610429PRB720998UI ComponentsActivity stream does not load if relationship changes are in the feed and modifications were made by an invalid or nonexistent user
KB0635680PRB741898ChatEnable agents to create a record off a chat after a conversation is closed
KB0622179PRB832751Service MappingUnder certain circumstances, Discovery processing is very slow or stuck [re-computation takes up all worker threads starving out discovery sensor processing]
KB0717315PRB837118UI ComponentsWYSIWYG editor in the KB article does not work for either URL or the local video library
KB0692475PRB903821Performance AnalyticsNot able to see the widgets in the dashboard from global as the user from top,acme domains
KB0635012PRB905758Usage AnalyticsUnable to activate plugins on sub-production instance(s) after cloning from production instance
KB0692614PRB944187UI ComponentsTable labels get corrupted after upgrading a translated instance containing an invalid language in the system property glide.sys.language
KB0635475PRB964769Performance AnalyticsPerformance Analytics data collection jobs cause nodes to run out of memory (originally PRB650867)

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Article Information

Last Updated:2019-03-21 22:00:24
Published:2019-02-01