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Vulnerability and Vulnerable Item forms throw errors in the browser console - Support and Troubleshooting
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  • Vulnerability and Vulnerable Item forms throw errors in the browser console
KB0725200

Vulnerability and Vulnerable Item forms throw errors in the browser console


742 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Console error encountered when accessing vulnerability response records: GET https://<instance name>.service-now.com/sn_vul.Modal.jsdbx net::ERR_ABORTED 404 (Not Found) 

Release

London

Cause

This is due to a missing UI Script: sn_vul.modal when the instance was upgraded to London.

Resolution

Import the missing UI Script sn_vul.modal from an Out of the Box London instance to the affected instance.


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