Notifications

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Symptoms


There are a lot of Warning logs and Error logs generated.

Warning logs start with

org.mozilla.javascript.EvaluatorException: GlideRecord.addQuery() - invalid table name: chat_queue_entry_transfer (sys_amb_processor.ed94b66d9f310200d5f9b3e2957fcfbd; line 23)
EvaluatorException(JavaScript evaluation error on:
authorizeReceive

Error logs start with

Handler authorizeReceive at Processor Connect Processor failed to evaluate due to an exception in the script with the variables

Release


London Patch 4 Hot fix 2

Environment


The Plugin 'Connect Support' is not activated

Cause


There logs are all caused by the 'chat_queue_entry_transfer' table is missing which is included in the 'Connect Support' Plugin.

The Plugin 'Connect Support' should be activated by default.

Resolution


Activate the Plugin 'Connect Support' manually.

 

Article Information

Last Updated:2019-02-26 18:29:45
Published:2019-01-31