Description

Symptoms

There are a lot of Warning logs and Error logs generated.

Warning logs start with

org.mozilla.javascript.EvaluatorException: GlideRecord.addQuery() - invalid table name: chat_queue_entry_transfer (sys_amb_processor.ed94b66d9f310200d5f9b3e2957fcfbd; line 23)
   EvaluatorException(JavaScript evaluation error on:
authorizeReceive

Error logs start with

Handler authorizeReceive at Processor Connect Processor failed to evaluate due to an exception in the script with the variables

Release

London Patch 4 Hot fix 2

Environment

The Plugin 'Connect Support' is not activated

Cause

There logs are all caused by the 'chat_queue_entry_transfer' table is missing which is included in the 'Connect Support' Plugin.

The Plugin 'Connect Support' should be activated by default.

Resolution

Activate the Plugin 'Connect Support' manually.

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