Issue
Symptoms
There are a lot of Warning logs and Error logs generated.
Warning logs start with
org.mozilla.javascript.EvaluatorException: GlideRecord.addQuery() - invalid table name: chat_queue_entry_transfer (sys_amb_processor.ed94b66d9f310200d5f9b3e2957fcfbd; line 23)
EvaluatorException(JavaScript evaluation error on:
authorizeReceive
Error logs start with
Handler authorizeReceive at Processor Connect Processor failed to evaluate due to an exception in the script with the variables
Release
London Patch 4 Hot fix 2
Environment
The Plugin 'Connect Support' is not activated
Cause
There logs are all caused by the 'chat_queue_entry_transfer' table is missing which is included in the 'Connect Support' Plugin.
The Plugin 'Connect Support' should be activated by default.
Resolution
Activate the Plugin 'Connect Support' manually.