Description
Symptoms
Inconsistent Requested For value in Request or Requested Item
Empty Requested For value when submitted from Service Portal
Cause
Order Guide Widget is deprecated or customised
Resolution
The SC Order Guide widget was customised or the deprecated Order Guide widget is used
To verify,
- Ctrl + right-click on the Service Portal Order Guide page
- Select 'Instance in Page Editor' and verify if the out-of-box (OOB) widget 'SC Order Guide' is used
- If the widget use is customised or deprecated (can also be found [sp_widget] table), revert or use the out-of-box widget