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Symptoms


Inconsistent Requested For value in Request or Requested Item

Empty Requested For value when submitted from Service Portal

Cause


Order Guide Widget is deprecated or customised

 

Resolution


The SC Order Guide widget was customised or the deprecated Order Guide widget is used

To verify,

  1. Ctrl + right-click on the Service Portal Order Guide page
  2. Select 'Instance in Page Editor' and verify if the out-of-box (OOB) widget 'SC Order Guide' is used
  3. If the widget use is customised or deprecated (can also be found [sp_widget] table), revert or use the out-of-box widget

 

Article Information

Last Updated:2019-02-03 14:30:09
Published:2019-02-03