When you export a KB article to PDF the line breaks are missing and looks very different to the article itself.

Steps to Reproduce

  1. Navigate to Knowledge Base > Published > KB0000022 (as a good example)
  2. Right click on the Knowledge header and select Export > PDF (Portrait)

Notice that the content of the KB looks different to the exported KB article


The platform also provides the "Printer friendly version" option that can be used on any page including forms, that would generate the HTML to PDF export with formatted content.

Related Problem: PRB602070

Seen In

Berlin Patch 4
Calgary Patch 4
Eureka Patch 10
Fuji Patch 12 Hot Fix 1
Helsinki Patch 3
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908

Associated Community Threads

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Article Information

Last Updated:2020-11-16 05:07:54