Out of the box password validation script will not check for special characters. Also, in special special characters, we need to handle square brackets([] )differently since they have special meaning in regex.

Follow the below process to include special characters and square brackets([]) in password validation.

All versions.

• Password validation is done by the below script OOB:
  • https://<Instance_name>.service-now.com/nav_to.do?uri=pwd_cred_store_type.do?sys_id=e611433fbf020100710071a7bf073921
• Out of the box code the below regex to verify the password strength:
  • ^(?=.*\d)(?=.*[a-z])(?=.*[A-Z]).{8,}
• Note that all the special character can be placed in between [] except -(Hyphen) and the brackets themselves. Please provide escape sequence character \ before [, ] and -.
• Change it to below regex to include special character along with square brackets[]:
  •  ^(?=.*\d)(?=.*[a-z])(?=.*[A-Z])(?=.*[\\\[\\\](){}?\\\\|,.<>;:!~*_@#$%^&+=\-]).{8,}$

The below regex tester can be used to test your regular expression.

https://www.regextester.com/1969

Use the below online javascript tester to check if your code works:

https://www.webtoolkitonline.com/javascript-tester.html

NOTE: Above two links are external links and subject to change. ServiceNow will not take any responsibility of the content of the information in the above websites.