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Description

When we try to update the fields on a record which have "numerical" values, like for example the State field, in Flow designer the values are not getting updated. This is due to the Flow Designer using labels instead of values for reference data pill picker.

Steps to Reproduce

1. Login an early Madrid instance as administrator.
2. Create a new Flow with Trigger = Updated; Table = change_request; Run Trigger = Always.
3. Create an Action = Look up Records; Table = Change_task; Conditions = [Parent][is][Trigger-->Change Request Record]   //Using Data Pill Picker.
4. Create a Flow Logic: For each item in (1-->Change Task Records).
5. Create an Action = Update Record; Record (2-->Change Task Record); Table = Change Task; Fields = State (Trigger--> Change Request Record--> State).
6. Save and Test Run.

Observe the flow runs successfully, but Change Task state values are not updated as per Change Request. Even though the conditions are satisfied, the Change task records are not updated with the same State field value as that of their Parent Change Request.

Workaround

This problem is fixed in all currently supported releases. Please review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.


Related Problem: PRB1321672

Seen In

London
London Patch 4 Hot Fix 2
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - CrowdStrike Intel Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Splunk Sighting Search Integration - Madrid 2019 Q1
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

Madrid Patch 9
New York Patch 3
Orlando

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-07-11 10:19:08
Published:2020-07-11